Frequently asked questions about promotional merchandise.


Do promotional products really work? Are they worth it?

Promotional merchandise is arguably one of the most beneficial and budget friendly methods of marketing. It will generate awareness of your business and company for years. Unlike a 30 second TV ad that everyone will forget about, promotional products stick around! Branded products offer an amazing way to get maximum recognition and visibility without spending a fortune!


What types of promotional merchandise do you offer?

In short, we offer everything! Browse our range of promotional products here, but if you need anything you can’t find just give us a shout and I’m sure we can source the product for you.


Do you offer eco-friendly products?

Yes absolutely, we are heavily enthusiastic about environmentally friendly branded products. If you’re interested you can browse our range of eco-friendly products here. We have over 1000 promotional products with eco credentials. Some examples are eco reusable coffee cups, eco bottles, eco-friendly bags, eco notebooks, reusable lunch boxes/cutlery and more. We also have a range of sustainable material products such as our eco cork range, eco bamboo range and products made from PLA corn or RPET (material made from recycled plastic bottles)


What is the minimum quantity I can order?

This does completely depend on the item. Most branded items have a MOQ of 25 pieces but we have a full range that can be done from as little as 10 pieces. If you’re after promotional pens, the MOQ is usually around 100 pieces depending on the pen. Branded awards and trophies have a minimum of only one piece. Most of our MOQs are stated on the product page but if you do require a lower amount please just give us a call or email.


What’s your turnaround time?

Depending on the product and where it’s stocked our average turnaround time for printed products is 6-8 working days from artwork approval. If you’re after a fully bespoke item made from scratch then you are looking at a longer lead time. But if you need some promo products urgently we do have a full express range where we can print the items and send out the next day!


What if I have a super tight budget?

This is no problem at all, we have such a huge range of items with all sorts of price ranges so having a budget is usually one of the first things we’ll ask you to save time. We can pretty much tell you exactly what you can have and how much of it with the budget given to make things as easy and simple as possible!


What are you hours?

Our standard office hours are 8am to 7pm but we are always reachable out of office hours. If you drop us an email or call after 7pm most of the time you will get a response within 30 minutes!


Can I order products without branding?

Yes absolutely, you can order any of the products on our site without branding and there is no minimum order quantity.


What if I can’t find what we’re looking for?

If you can’t find what you’re looking for please just give us a call or email as I’m almost certain we will have it! With over 50000 products on our website alone it can be hard searching and searching for that perfect gift. We also have products available that may not be put on the site yet. If on the rare occasion we can’t find exactly what you’re looking for we can either create the product bespoke from scratch or offer a stock item that’s similar.


I’ve seen an item I want on another site, can I order it through you?

Yes absolutely. If you just send us an image of the product / product code we will be able to supply the exact same product. We do also offer a price match guarantee and on most cases we will beat the price.


 What printing methods are used to brand my promotional products?

We have a huge range of branding options to choose from, all depending on what will suit your logo best and the type of product. For example if you was after a premium notebook we would suggest a nice embossed logo, whereas if you wanted a budget friendly pen we may suggest a screen print. Our print methods are:

Digital print

Screen print

Pad print

Transfer print

Litho print



Foil blocking

Laser engraving


Dye sublimation print


You can view our full printing process guide here.


How do I know the finished product will be printed correctly?

We have years of experience with our preferred and reliable printers who will never supply a product that’s not printed correctly. Before all products are packaged and sent out we run a quality control on each item and any that are not printed correctly will be re done. If on a rare occasion the print on the product is damaged in transit then we will get a new one printed and set to you straight away.


What if I’m unsure on the final proof?

That’s completely okay. We understand it can be quite nerve wracking before pressing the green light on the final proof which is why we offer unlimited free visuals so you can make sure you are completely 100% satisfied with the final visual before proceeding to print.


Can I print multiple designs on a product?

Depending on the product, most of the time you can print multiple designs. It also depends heavily on the product type/print area and also how much detail there is in the artwork. For example on a small USB or pen it may be too tight to print multiple logos, but on a notebook with a huge print area it’s definitely possible. You can also print to multiple positions.


How many colours can I print on to a promotional product?

You can print as many colours as you like. If there are a few colours you want printed we will just do a full colour digital print.


Can I print any colour I want on the promotional product?

Yes absolutely, if we do a screen or pad print you can give us the exact pantone reference and we can use that to create the ink. We require a coated pantone reference. Or if you supply full colour artwork we will do a digital transfer so the colour will match.


What format does my logo need to be supplied in?

Our preferred format for artwork is a PDF, AI or EPS file, and we also prefer the artwork to be outlined. If you only have a JPEG or PNG file, we can vector the artwork for you as long as the artwork provided has a high resolution. For full colour printing we just require a high resolution JPEG/PNG image. If you’re unsure just give us a call and we can guide you through what we need.


Will I be kept updated throughout the process of my order?

From the point of ordering you will be updated until you receive the goods. We will let you know once the branded products have been dispatched and send you tracking details as well as a confirmation of delivery.


How long will it take to receive a quote?

From your initial enquiry we will always get back to you with a quote within 30 minutes. If you have a tight deadline we always recommend just giving us a call. If you’d like a visual on any  of the products we will get back to you within 1 hour.


How long do the quotes last for?

Our quotes last for 30 days. Prices do change on a yearly basis, but if you are reordering the same product as you did a year prior, we will always hold the same price as a good will gesture, even if the prices have increased.


Do you offer samples?

Yes we can send a sample of any of our promotional products. Most of the time they are plain stock but if we do have branded products available we will send you these so you can see the print quality. If the sample is stocked in the UK we will send this out free of charge for you, but if they are stocked in Europe there will be a small delivery cost which will be credited back to you if you proceed with an order. If you require a printed sample with your logo we can do a pre-production sample at additional costs.


Do you offer visuals?

We offer unlimited visuals. If you send us your artwork in an editable file and let us know what products you’re interested in, or let us know what the event is for we can mock up a bunch of ideas for you at no cost.


Can you deliver outside of the UK?

We can ship worldwide. Our standard delivery costs just include delivery to one UK address so if you need the branded products to be shipped anywhere outside of the UK we just need the zip code and we can calculate shipping costs.


Can you delivery to multiple addresses?

Yes absolutely, we have a full fulfilment service which means we can deliver the promotional products to individual addresses. We can even pack products together in gift boxes, include personal cards, gift wrap the boxes and the send to individual addresses. The options are limitless so if you do have any special requests please give us a call.


What are you screen setup / origination chargers?

Most branded products will have a one off setup cost which is the cost of creating the print screen used to print your logo onto the products. The setup fees do vary from £25 to £45. If you order a reprint of products in the future we will remove the setup charge.


Are there any additional costs?

No, when we send you a quote we include the unit price which includes the print, print setup and delivery costs. All prices exclude VAT.


What are your payment terms?

If you are a new customer we require payment upfront on the first order. For any future orders we can set you up with an account and our payment terms are 30 days from date of invoice, unless agreed otherwise.


Which payment methods do you accept?

If you are from the UK we accept BACS and debit/credit card payments. If you are from the US we accept Wire Transfer.


How can I contact you?

You can reach us on email at or give us a call on 07508 659227.


Are the prices on your website fixed?

All prices on our website are just guide prices as the prices do fluctuate often. Upon your first enquiry we will send you an official quote within 30 minutes and this quote will be valid for up to 30 days.